Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah

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Description Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah

EBook Format: Microsoft Word 2000. The book contains 148 pages.

Table of contents


Preface to the Russian edition 2

Foreword 3

Chapter 1. Introduction to business process reengineering 4

Roots BPO 5

Why do I need to implement BPR? 6

What is a BPO? 7

In what situations is suitable BPO? 10

Chapter 2: Managing by processes 13

Problems of functional management 14

Business Processes 16

The boundaries of processes 18

The main and auxiliary processes 19

Benefits of Process Control 19

Process control in practice 21

Cross-functional problem-solving 21

Description and process management 21

Process structure 23

Chapter 3. Overview of business process reengineering 28

So what is a BPO? 28

Do we really need a BPO? 31

How do you solve human problems? 32

What could go wrong? 34

The probability of success equal to the probability of BPO 36

When should I start? 36

How do you start? 36

How do you choose to process reengineering? 36

What resources are required to conduct BPR project? 37

How long does the BPO project? 38

Chapter 4. Requirements for Success 39

The role of senior managers 39

Understanding the BPO space, among other initiatives 41

Communication with the staff. 43

Develop policies to reduce the number of jobs 44

The constant need to manage change 47

Chapter 5. Roles and Resources 49

Owner of 49

Choosing the owner of 51

Team leader 53

Selection of team leader 53

Communicator 55

Choosing an assistant communicator 56

An external consultant 58

Selection of the consultant 59

Coordinator 60

Choosing the coordinator 60

Team members 61

Selection of team members 61

Resources for projects of reengineering business processes 63

Chapter 6. Creating the structure of business process reengineering 65

Chapter 7. Understanding the process 76

The boundaries of processes 77

Customer requirements 79

Measuring the current process 81

The development of a new vision of 84

Formulate a positive vision 86

Affirm proof 86

Description of context 86

Find out how the vision will be understood and supported by those who will reach his 87

Make sure that the vision of environmentally friendly 87

Chapter 8. Creating a process map 88

Structural analysis of the processes 88

Driving an environment of 89

Charts information flows 90

Isolation Levels information flows 91

Recommendations for the use of SPA 93

Schemes of algorithms 95

Maximizing the use of SPA 98

Chapter 9. Tools 102

The role of creativity in the process of re-engineering 102

Factors helpers 106

The role of information technology 106

Electronic Data Interchange 107

Expert Systems 108

Network 108

Decision Support Systems 109

Factors related to the management staff 110

Autonomous work groups 110

Lifetime employment 111

Career Planning

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